Quotation Terms

Our quotations are valid for 30 days from the Quotation Date, unless otherwise specifically written. Quotations past the validity date are rendered null and void and should not be relied upon by the client.

Limitations

In the quotation phase, none of the mentioned services, such as flights and hotels, will be booked.
GROUNDRocks does not conduct ‘availability-checks’ before actual booking.

Upon acceptance of the quotation by the client, GROUNDRocks will use its best efforts to confirm bookings exactly as quoted. If not available, we will confirm the next best available option. Any cost increment will be specified.

If a sector is fully booked, flight and train schedules may render a quoted program unworkable. If so, we will do our best to suggest the best available alternative.

Rates and Currencies

All rates are based on a per person basis, inclusive of any VAT and service charge. Rates are either in US Dollars, Euro or local currency, as indicated in the quotation.

Flights

Flight tariffs may be changed at any time by the airline. Tickets are issued by GROUNDRocks only if explicitly mentioned in the itinerary and in the including / excluding section of the quotation. Unless a carrier has been specified, GROUNDRocks shall select the carrier at the time of booking.

Terms & Conditions

Unless otherwise specifically agreed to, our General Terms and Conditions will apply at the time of booking as following

Bookings

GROUNDRocks is passionate about delivering excellent travel experiences to the clients. As such, booking requests are handled directly by our main office in Thailand – and may be supported by our USA sales office.

Payment

  • The above rates are net and non-commissionable and not inclusive of VAT.
  • Payment is due on the date specified as “due date” on our invoice.
  • Invoice amount is net; all bank fees are the responsibility of the client.
  • GROUNDRocks reserves the right to cancel any arrangements without notification if payments have not been received by the due date.

Deposits

Deposits may be needed to secure certain reservations, such as for flights, transfers, hotel allotments or. Deposits, if any, will be communicated in advance, and typically invoiced separately.

Cancellation & No Show Policy

We realize that the majority of those who cancel their reservations do so out of necessity. Our lenient cancellation policy takes this into account.

Unless otherwise specifically written, in case of cancellation, fees will be charged as follows:

  • 45+ days before arrival date – no cancellation fee
  • 30 to 15 days before arrival date – 25% of tour price
  • 15 to 7 days before arrival date – 50% of tour price
  • 6 to 1 days or no show – 100% of tour price

Please note that the above charges are excluding any non-refundable deposits. GROUNDRocks endeavors to disclose such non-refundable deposits upon confirmation, but cannot be held responsible for such fees charged by third parties.

GROUNDRocks reserves the right to give no refund in case of cancellation of the remaining program, in full or part, by the travelers after they started the tour.

Traveler’s Responsibility

Travelers are responsible for having proper travel documents, such as a valid passport with enough pages, the proper visas and the necessary passport pictures. GROUNDRocks advises travelers to have proper and adequate travel insurance for the duration of their trip.

Force Majeure

GROUNDRocks defines Force Majeure as: “Any circumstances beyond the reasonable control of a party which prevent or impede the due performance of our services, including but not limited to war or hostilities; riot or civil commotion; epidemic; earthquake, flood or other natural disasters.”

The traveler and his agent warrant that GROUNDRocks and its subsidiaries shall not be responsible and/or liable for costs or missed opportunities due to changes and/or cancellations in the program, or part(s) thereof due to Force Majeure.

Liability

GROUNDRocks shall do its utmost to provide services to the best of its ability and work towards full satisfaction of the client. GROUNDRocks acts solely as an intermediary between the traveler, his travel agent or tour operator, and local airlines, hotels, restaurants, boat companies and GROUNDRocks transportation companies.

GROUNDRocks is therefore not responsible for any loss, injury or damage sustained by the traveler, including those occurring outside the tour programs.

We shall in no event be liable to the traveler or his travel agent, by reason of breach of services or unsatisfactory services provided to the traveler by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay, change in schedule or other adverse events which are beyond the control of GROUNDRocks and/or sustained by an act or default of any person or company providing the services to the traveler.

Amendments

GROUNDRocks reserves the right to amend these terms and conditions at any time and from time to time without any prior notice. Kindly be advised to check at our website for the latest Terms and Conditions.